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Want growth? Build a customer-centric operating model

Four key actions CMOs can take to build a successful customer-centric operating model

By Laurence Buchanan

Source: Unsplash, Credit: Chelsea Bock
While 85% of the C-suite say transformation is essential, they are less certain about whether they are taking the right steps. EY share Four key actions CMOs can take.

Pre-production is where all your DE&I good work can come quickly unstuck.

By Rich Miles

Source: Unsplash, Credit: Gordon Cowie
Even if you have done everything right up until then, the sudden influx of new people and extended teams can undo all your good work. Here’s how to make sure that doesn't happen. 

Let’s just raise another glass of champagne to the future of the planet.

By Jon Williams

Source: Canva, Credit: Matthew Tenbruggencate
400 private jets took world leaders to COP27. Dark Irony there. Simply not doing that, would have made an immediate difference.

Case studies

Podcasts

Social trends untapped, with Hootsuite

It’s been a dark year. These 2021 social trends will light the way forward. In their 5th annual Social Trends Report, Hootsuite surveyed 11,189 leading... https://podcasts.marketingsociety.com/episode/social-trends-untapped-with-hootsuite 01:01:45 Wed, 02 Dec 2020 17:53:01 +0000

Time to thrive in 2021, with Standard Chartered Bank and Mercer

2020 has been a year of Surviving & Reviving and as we look to 2021 we turn our attention to how we can Thrive. When the pandemic first started to take its grip... https://podcasts.marketingsociety.com/episode/time-to-thrive-in-2021-with-standard-chartered-bank-and-mercer 01:00:43 Wed, 02 Dec 2020 17:11:12 +0000

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