Customers increasingly expect that interactions with their bank will be as sophisticated, immediate and personalised as their experiences with other industries – such as retail (e.g., personalised recommendations), transport (e.g., ride hailing) and hospitality (e.g., home-sharing platforms).

We chat to The Marketing Society Awards judge Nathan Ansell to find out his top pieces of advice

In a year that is to set be unpredictable, Starcom outlines the key tensions consumers will be facing, in latest insight report.