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New demands of CX: Leading with thoughtfulness

By Brian Atkinson

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For many brands, personalisation of their customer interactions is now a big focus and adapting this to customer experience (CX) has become crucial for their success.

Building brands with purpose

A new era for brands, but the old rules still matter

By Kantar

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The increased role of brands in public life provides a potential win for them and society.

It’s not personal, it’s business

The Croc's Head of Strategy, Oliver Budworth, on how the pandemic has shaped things for the better

By Oli Budworth

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Depending on how long you’ve worked in marketing, you’ll likely have heard this phrase quite a bit

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