Customer Experience

Rallying Communities

Debunking three common myths that brands have about community
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Rediscovering the magic of DTC in data driven marketing

Paul Robinson, Director Marketing, Europe, Middle East, Africa, Central & Latin America at Jabra, talks about the multiple benefits of direct-to-consumer marketing and sales in...
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The Changemakers Illuminate Conference, Dubai

A day of inspiration, learning, and illumination. UAE Board Member Marwa Kaabour reviews our 2023 Conference
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Using psychology

Perceptions of time matter more than time itself. Reducing how much of your customer’s time you’re perceived as wasting should be your CX priority.
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Creative effectiveness through context and attention with the Head of Uber Advertising

Learn how to revolutionise your advertising strategy by keeping it simple and contextual. Paul Wright, Head of Uber Advertising, UK and Ireland, shares how Uber...
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From Artificial Intelligence…to Intelligent Brands

When it comes to AI, where are the opportunities to truly transform and elevate value in how customers experience a brand?
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Money’s too tight to mention | Part Three

Part three in our series: How marketers can adapt strategies to reassure customers craving certainty and more stability
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Money’s too tight to mention | Part Two

Part two in our series: People are struggling to navigate their costs and spending, what does this mean for marketers?
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Money’s too tight to mention

In this three-part series, we look at how behavioural science can help build understanding, empathy and connection to the struggling consumer in 2023
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Can Marketing Save the Planet Ep 54: – As Citizens we really have a much bigger (and more important) role to play in the world! with Jon Alexander

“How can organisations treat people as citizens, not just as consumers? How can organisations invite people into their agency and creativity to shape the world...
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