Customer Experience
The Changemakers Impact Conference | Review | Singapore
Diageo APAC's Elaine Tam reviews the Singapore's 2024 Changemaker's Conference taking us through the thought-provoking event anchored around the theme of impact, with speakers that weaved the theme into their personal stories, case studies and debates.
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The Changemakers Impact Conference | Review | Hong Kong
The Hong Kong Changemaker's Conference 2024 left a long lasting impression on Superunion's Danley Stone. Her key take-aways include the power of fearless creativity, learning from failures and the superpower of female role models for young girls.
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The commercial impact of a new brand
The success of Evri is proof of the transformative power of a redesign - particularly one which emphasises simplicity, and doesn’t get in its own way. Design Bridge and Partners' Matt Boffey takes a look at what the brand got right.
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Enrage or Engage: Navigating the Paradox of Digital Advertising
Striking the right balance between engaging customers and not enraging them with endless, intrusive adverts is something marketers must work hard at. Frank Cheng offers 6 useful tips to getting it right.
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Navigating the paradox of digital advertising: Is It annoying?
Brands that strike the right balance between leveraging tech and maintaining a human touch will be the ones to win over consumers. Insider's innovative solutions can help brands navigate this complex space turning digital advertising challenges into opportunities for growth.
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Beyond bias - tapping AI’s potential for accelerating Asian marketing
While Generative AI’s potential in Asia remains bright, current approaches to data means marketers in Asia must continue to develop their own approaches to using AI
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Episode 3: The power of entrepreneurial thinking for brands: Virgin Atlantic
This episode is the third in our series on entrepreneurial thinking, that can benefit any brand, whatever the size. In our first episode we looked at...
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What brands can learn about customer obsession
Virgin Atlantic is well known for it’s exceptional customer service, learn about the secrets and strategies behind their best-in-class approach to customers.
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Feeling the squeeze from CFOs?
Dr Grace Kite explores how CMOs can overcome challenges in demonstrating marketing ROI within tighter budgets and increased CFO scrutiny.
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Why First-Party-Data is Your Key to the Future of Loyalty
The importance of data-driven insights for brands to adapt to consumers' evolving situations and foster more meaningful customer relationships.
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