The Two-headed People Challenge. Customers and colleagues are all human, so why manage them as different disciplines?

Status quo bias is a preference for the current state of affairs.

Are you having sleepless nights thinking about the effectiveness of your CRM programme?

Some say the centre of Paris is prettier than the centre of London. That may or may not be true.

Ambitious brands need to do more than just get noticed - they need to get famous.

From China's best Obama impersonator to what happens when vegetarians get drunk.