Success in The Age of Customer Experience

A Global Conversation: Success in The Age of Customer Experience

Discover how to outperform your competitors in the demanding age of customer experience. In partnership with our friends at Accenture Interactive, this thought-provoking session will also explore why leading businesses are moving from Key Performance Indicators (KPIs) to Customer Performance Indicators (CPIs). CPIs are a simple, yet powerful approach that enables you to put customers at the heart of everything you do and deliver what matters for both them and your company while fuelling growth. 

Sign in with your membership details to view this video