Discover how to outperform your competitors in the demanding age of customer experience. In partnership with our friends at Accenture Interactive, this thought-provoking session will also explore why leading businesses are moving from Key Performance Indicators (KPIs) to Customer Performance Indicators (CPIs). CPIs are a simple, yet powerful approach that enables you to put customers at the heart of everything you do and deliver what matters for both them and your company while fuelling growth.
