AI

The Marketing Leader's Job in the AI Transition: Build Trust, Not Just Speed

Vice Chair of The Marketing Society New York Suresh Raj on why the marketing leaders who win the AI transition will be the ones who build trust, not just speed.
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"We don't even have synthetic on our roadmap. We need to change that."

Why experiencing AI first-hand is the key to moving beyond apprehension and unlocking new possibilities for faster, smarter ways of working. Electric Twin's Leanne Tomasevic on this and other insights from The Marketing Society’s The Accelerator Day,
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The Communications Gap That's Quietly Costing You Customers

This piece explores why customer communications are quietly costing companies far more than most marketing teams realise, and what it would take to fix that.
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Trust: The Currency AI Can't Create

In the third of this series, Crawford Hollingworth explores trust, perhaps the hardest human connection to earn. AI can verify facts, predict credibility and measure reputation, but it cannot make people believe. Drawing on behavioural science, this piece argues that trust may become one of the last sustainable competitive advantages, and asks leaders whether their organisations are earning belief through shared risk and integrity or merely optimising trust out of existence.
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Red pill or blue pill: it comes down to who you listen to

The article from the Red Pill series: While AI makes it easy to replace real customer and employee feedback, the leaders who keep listening to real people will have the advantage.
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How search and customer journeys are evolving with AI

Semrush data reveals how AI and search now work together throughout consumers' buying journeys and decisions.
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AI Show & Tell with Fabian Roser

What happens to marketing when AI can do the work? In this Show and Tell session, Fabian Roser, Co-founder of Super Spring, explores how AI...
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From AI Tools to Marketing Operating Systems

Hadi Lotfi explores how AI is moving marketing beyond experimentation and individual tools toward connected workflows, stronger operating models and smarter decision-making that delivers real business impact.
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The Global Conversation: Building World-Class Customer Experience with AI

In this Global Conversation, Craig Inglis, Global Chair of The Marketing Society, is joined by Peter Cross, customer behaviour expert, retail consultant and author of...
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In My Humble Opinion Episode 11: Data is set to fuel creativity in the age of AI

In My Humble Opinion is a podcast collaboration between The Marketing Society and Publicis Groupe UK agencies that creates a space for marketing leaders to discuss their opinions on topics affecting our industry which they think about but may not always say out loud.
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