AI

Why Your AI Efficiency Play Is Making Your Brand Forgettable

In this piece Professor Gemma Calvert, Krishnan Menon and Gita de Beer argue that AI is making brands forgettable by prioritising efficiency and sameness over emotionally meaningful experiences that create the lasting memories that drive purchase decisions.
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CONSUMER INSIGHTS IN THE AGE OF AI AND A CONTENT LED, COMMUNITY LED WORLD

A think piece by Unilever's Andrea Cappi on why with AI and fragmented audiences, true competitive advantage comes not from more data but from deeper human understanding.
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The Invisible AI Gap Nobody in Marketing Wants to Talk About

Every marketing team uses AI now but what they actually do with it varies enormously. Most marketing leaders can't tell who's using it well and who's just typing into it as Cemre Akkaya explains.
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Avoiding the productivity paradox - how to ensure AI delivers impact, not just volume

Think piece by David Pugh-Jones on where AI earns its keep, where it doesn't, and why the marketers who combine human strategic judgment with machine efficiency will be the ones who pull ahead.
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Dispatch from Davos:Why Davos matters more to CMOs than ever

After years attending Davos, for EY's John Rudaizky this year felt different. Here he reveals what the conversations around AI trust, youth opportunity and marketing's evolving role really mean for the work that happens after everyone flies home.
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How do marketers use AI without reinforcing bias?

This piece by Roberto Moccia looks at how using AI without critical oversight risks optimising biases which can lead to brands confidently making wrong decisions and what we can do to mitigate this. 
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Shaping the Future with AI

In a recent Conversation Circle, three marketing leaders revealed that AI leadership is fundamentally a marketing skill set combining personal learning commitment, strategic deployment focused on competitive advantage and the courage to experiment fast while bringing teams along.
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For marketers who mean business: B2B

How B2B marketer Cherry Tian is using emotional storytelling and AI automation to win attention in a 'sea of sameness.
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What is Search?

Google's Wilson Ng explores how AI is transforming search behaviour and results, and offers three key strategies for marketers to adapt their SEO and content approaches to succeed in this new era of AI-powered search engines.
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The CMO’s Existential Choice

CMOs chasing short-term automation with AI risk relegating their marketing departments to the past, orchestration as a new operating model is the way forward. Empathy Lab's David Billings explains.
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