This is the story of how when faced with new challenges to growth from consumer behavior and category competition, Domino’s UK turned a product and promotionsled business into a participative brand – by putting audiences first and making the takeaway occasions that matter to them greater.
After soul-searching, insight gathering and franchisee collaboration, a more participative, customer-first marketing model and creative approach was launched in 2013 to help the brand not just communicate value but play a valuable role in the hearts and lives of more people, more often.
The turnaround encompassed all touchpoints and franchisees nationwide and since launch, it has generated £230m of incremental revenue, an incremental profit of £83m and an increased level of base sales for the business, setting Domino's up for a future which is, in a word, greater.
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(Please note: parts of this case study may have been redacted for confidentiality purposes.)
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