Learning Lab: Is your Client-Agency relationship holding your back? | Virtual

Name: Learning Lab: Is your Client-Agency relationship holding your back? | Virtual
Start: 2026-09-02T10:00:00+0000
Location: Zoom Webinar

Virtual

10:00am to 11:30am BST // 2 September 2026

In this interactive & dynamic session, Gill Whitty-Collins and Nick Elliott will pull back the curtain on what it really takes to build a thriving, productive partnership.

A great client-agency dynamic is the engine behind every iconic brand—but when it stalls, it holds everything back. Gill and Nick will share their wealth of industry experience, covering:

The horror stories: What exactly goes wrong in Client-Agency relationships when communication and alignment break down.
The "Why": Key insights on why it goes wrong, and crucially, why it matters to your bottom line.
The inspiration: Real-world examples of when it goes spectacularly right.
The toolkit: An exclusive introduction to the 7 Keys of successful Client-Agency relationships that will help you steer your own partnerships toward success.

In this 60-minute Learning Lab, you will gain a foundational framework for building a relationship that leads to mutual trust, brilliant creative work, a stronger brand, and ultimate business success.

Venue

Zoom Webinar

Date

2 September 2026

Time

10am - 11.30am BST | 1pm - 2.30pm GST | 5pm- 6.30pm HKT/SGT

Dress Code

Smart Casual

WHAT TO EXPECT

Real Talk on Relationship Breakdowns: A candid look into the common friction points and "horror stories" of client-agency dynamics, identifying exactly where alignment splits and why it derails business outcomes.

The 7 Keys Framework: A foundational introduction to the seven core pillars required to build mutual trust, bridge communication gaps, and establish a highly productive, collaborative partnership.

Inspirational Blueprints: Case studies and real-world examples of what happens when the relationship is completely aligned, leading to exceptional creative output and stronger brand equity.

Interactive & Dynamic Discussion: An engaging, fast-paced virtual environment designed to challenge standard ways of working, allowing you to walk away with actionable tools to evaluate and elevate your own partnerships.

Tickets and Prices

Business Team Member

This event is included in your membership, please make sure you are logged in and then click on Book your ticket at the top of the page.

INDIVIDUAL MEMBERS

This event is not available for your tier of membership, consider upgrading by contacting [email protected]

MEMBER PLUS

Your ticket is included in your membership, please make sure you are logged in and then click on Book your ticket at the top of the page.

MEMBER ACCESS ALL AREAS

Your ticket is included in your membership, please make sure you are logged in and then click on Book your ticket at the top of the page.

SUBSCRIBER/DIGITAL MEMBER

This event is not available for your tier of membership, consider upgrading by contacting [email protected]

CPD Learning Objectives

HOURS

1 hours This session qualifies for 1 hour of self-declared CPD learning. Please check with your professional body if this activity qualifies under your scheme and retain this summary as confirmation for your CPD records.