Content Library
Is Facebook making us miserable?
Several months ago I heard man called Douglas Rushkoff (originator of the terms, digital native and digital immigrant) speaking at conference making a point I'd never considered. Computers are thought of as tools he says but not value-free t
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Innovating on a shoestring: the story of the Chicago Pizza Pie Factory
Reading an article recently about those plucky inventors who built computers or printers in their garages and went on to found major corporations reminded me of an old friend. Although new technology is at the high status end of innovation, t
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In praise of boredom
Recently two blogs caught my eye, ‘Why I returned my iPad’ and ‘How to break your email addiction’, both of which linked neatly to a conversation we had at a recent Market Leader editorial meeting about creativity. As you can imagine from th
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How to prevent a financial crisis
Here’s a startling statistic: according to Bloomberg, women run just 3% of UK hedge funds but produce 55% better returns than male run funds. A fascinating article in the Observer quoted Michael Lewis's (
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How to dissatisfy a customer
Several years ago I was looking for a particularly powerful desk lamp for my rather badly lit office. You’d think there would be plenty of such items around – and indeed there are – but not quite as powerful as I needed.
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How do you contribute to good customer experiences
Last year my handbag was stolen by a very professional thief who instantly ferreted out my clumsily disguised PIN number, raced to the cash point, extracted £500 on my First Direct debit card and then proceeded on a spending spre
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