Now + Next 2018

We live in an incredible time … More change in the next 10 years, than in the last 250 years … Connected technologies, augmented intelligence, and possibilities limited only by our imaginations.

Elon Musk says we live in a time of profound progress – accelerated by his Tesla cars, SpaceX rockets and Hyperloop tubes, he hopes. Ray Kurzweil beckons us towards his point of singularity, an exponential journey where man fuses with machine. Alibaba’s Jack Ma, who went from English teacher to $480bn CEO, simply says he’s having the best party ever.

But it doesn’t always feel exciting. Complexity and change can often challenge our established ways of thinking, the frame in which we see our world, and the choices we make.

The agenda for this year’s World Economic Forum focuses on “creating a shared future in a fragmented world.” Founder Klaus Schwab describes the new context as “geostrategic fissures have re-emerged on multiple fronts with wide-ranging political, economic and social consequences. Realpolitik is no longer just a relic of the Cold War. Economic prosperity and social cohesion are not one and the same.”

Technologies can be intimidating too. It’s easy to feel inadequate if you can’t precisely explain your artificial intelligence from your augmented reality, bitcoins from blockchains, or petabytes and gigabytes (a million times different). But it is the application of all this to the real world – to human beings, customer experiences, and to economic and social progress – that matters. That requires foresight and imagination. So don’t be afraid, we can all be part of this journey.

Beer for punks: Brewdog has grown from Scottish start-up to billion-dollar brand.

Bitcoin or Brewdog?

The rate of change is best illustrated by the stories of start-ups who have rapidly captured the new mainstream, changing our lives and aspirations as they do. From Amazon Go’s bluetooth-enabled stores to Magic Leap’s next generation virtual reality, L’Oreal’s intelligent hair brush and Norman Foster’s droneports that helps aid agencies reach people in need quicker, 2017 was a year of incredible innovation.

Here are a few reminders:        

• Bitcoin. The cryptocurrency grew from $1000 to $20,000 over the 12 months of 2017. Whilst the bubble will eventually burst, the underlying blockchain technology is set to revolutionise businesses far beyond finance, democratising markets, and how consumers engage with brands
• Boom. Dubai Air Show saw the launch of a “new Concorde” aircraft, featuring the iconic delta wing and able to fly at Mach 2.2. In collaboration with Virgin, Boom Technology is on schedule to launch this year, bringing back memories of when I could breakfast in LHR, and again in JFK 3 hours later.
• Brewdog. The Scottish craft beer entrepreneurs became a $1 billion-valued “unicorn” in 2017, partly through consumer crowdfunding, aka “Equity for Punks”. Known for its provocative marketing, and strong ales, it opened a brewery in Ohio, and plans a DogHotel with bedside DogTap if thirsty.
• GZ Media. Digital tech isn’t everything, as seen by the trend for vinyl records. The world’s largest manufacturer comes from the small Czech town of Lodenice, and produces 25 million records a year. Live Nation is the world’s most profitable music company, live events soaring in a digital world.
• Hyperloop. 3 years ago Elon Musk launched his vacuum-tube 760 mph trains, and the first 1 mile test loop is now in place. By open-sourcing the technology, companies across the world are all working on perfect and implementing next generation travel. Tesla and SpaceX were just starters.
• Jio Phone. Indian billionaire Mukesh Ambani launched the Jio Phone in 2017, an (almost) free smartphone for the hundreds of millions of aspirational Indians who he serves, and a radical rethinking of the telecoms business model. Handset and calls are free, data comes at a small fee.
• Stripe. 26 year old John Collison from Ireland is now the world’s youngest self-made billionaire. He co-founded the $9bn software system that enables companies around the world to more easily accept online payments. Snapchat’s Evan Spiegel is slightly wealthier, but two months older.
• ThyssenKrupp. What if elevators could move sideways, instead of just up and down? Inspired by Charlie and the Chocolate factory, the steel maker has launched the Multi, replacing the old up and down pulley systems with magnetic levitation, up and across the walls of buildings.
• Toutiao. The Beijing start-up was 2017’s most successful new unicorn, valued at $20bn. It is a content recommendation platform, using AI to analyse content, plus users and their interactions, from which algorithm models generate a personalised feed list of content for each user.

So where do we start in making sense of this changing world? To seize this huge disruption as fabulous opportunities to work smarter and get an edge, innovate and grow, we need to understand the drivers of change. These power the “mega trends” that are shaping our markets and minds, and the more practical advances that we can directly and creatively embrace.

Wonka vision: ThyssenKrupp’s magnetic levitation multi-directional elevator.

Finding the future

Pattern recognition is one of the key skills in being able to develop foresight, to gain a better view of your changing markets, and therefore an advantage over competitors.

“Trends” emerging patterns of change likely to impact how we live and work.

Megatrends are large, social, economic, political, environmental or technological change that are slow to form, but once in place can influence a wide range of activities, processes and perceptions, possibly for decades. They are the underlying forces that drive trends.

Many of the trends are familiar to us all. Shift in global economic power, with commodity prices driving some emerging markets into recession. Democratic and social change, with more people living longer, more aspiration and fewer children. Rapid urbanisation, in particular through the explosion of lesser-known, medium-size, emerging-market cities like Hyderabad or Shenzen. Climate change and resource scarcity. And, of course, technological breakthroughs.

Underneath these mega trends are the more interesting shifts, and in particular the “fringe” behaviours of radical thinkers and early adaptors, which could become the mainstream of future years. Newness typically emerges from the edges. One of the most impactful annual trend presentations comes from Richard Watson, who seeks to map short and long-term trends (from the centre of the diagram outwards). He also focuses on the intersections, points where trends have more disruptive impact – and equally the bigger opportunities for innovation and growth.

Pattern recognition: Richard Watson’s map illustrates trends and intersections.

Growth drivers

As McKinsey says “the trend is your friend” … It’s the oldest adage in investing, and it applies to projecting future business performance too. Their analysis shows that capturing the waves of change, created by industry and geographic trends, is the most important contributor to business results…

A company benefiting from such waves of change is 4-8 times more likely to rise to the top of future performers.

So where are the most significant waves of change, right now?

Where will growth come from?

• Growing locally … as social tensions rise, localism becomes more important than trying to be global
• Asia matures … tapping into the new billion-person markets of ICASA (India, China, Africa, SE Asia)
• New business models … exploring new revenues streams, new price models, new value equations.

What will be most disruptive?

• Technological fusion … connectivity of new techs, AI and automation, networks and devices
• Customers in the driving seat …digitally empowered customers C2B, and together C2C
• Network revolution … from value-chains to network-based platforms, asset heavy or light

How will we win differently?

• Rebuilding trust … finding a new social value equation, being authentic and more relevant
• Overcoming fear … working together to outwit hacking cybercriminals, terrorists and fake news
• Positive impact … embracing a sustainable circular economy, that shares value responsibly.

Satya Nedella, CEO of Microsoft, recognised the need to think differently within the business he inherited from Bill Gates and Steve Ballmer. His new book “Hit Refresh” is a manifesto for seeing our old challenges, assumptions and prejudices, in new ways.

By taking a different perspective, often inspired by small companies and marginal operators, he sought fresh ways of working inside Microsoft, and new solutions for personal and business customers.

Social business: Adidas and Ocean Clean Up, making designer shoes from plastic waste.

Reframing choices

What should be clear, is that our world, our markets and customers, have become increasingly polarised.

A new set of tensions – or paradoxes – have emerged. From Brexit to climate change, Trump to the Catalans, we see challenges to our stability and progress that were not even imagined a few years ago.

How will you embrace these 7 paradoxes?

1. Global v local … big or small, international or provincial, centralised or decentralised, homogeneous or heterogeneous, institutional or individual, standardised or crafted … Or instead, how can we get the best of both worlds – like Amazon’s Treasure Truck bringing unplanned surprises to local neighbourhoods, from global platform, to local people?

2. Human v technological … digital or physical, robotic or human, artificial or authentic, transparent or private, ideas or algorithms, fast or slow, interfaces or experiences … Or instead, how can we combine the two to do better – like Dalian Wanda, China’s answer to Disney, with a new generation of multi-media, entertainment-based shopping malls.

3. Individual v collective … individuals or communities, transactional or relational, producing or co-creating, enterprises or ecosystems, competing or collaborating, protected or open sourced … Or instead, how to achieve both, like Supreme, the hip-hot skater brands that uses pop-up marketing driven with incredible hype by social-media, driving a millennial after-market in fashion?

4. Business v society … purpose or profit, shareholders or society, responsible or reckless, transparent or untrusted, diversity or division … Or how can we find a new balance, like Adidas’ Parley running shoes made from recycled sea waste plastics in collaboration with Ocean Clean Up from the Netherlands, then sold as ultra cool and twice the normal price?

5. Change v continuity … innovate or optimise, growth or efficiency, flexible or stable, experimental or perfection, change mindset or fixed mindset … Or instead, how to connect the two dynamics, like GE which seeks continuous revolution with its FastWorks innovation process, connecting design thinking and lean development to experiment and reduce time to market by 90%?

6. Simplicity v complexity … linear or networked, corporate or entrepreneurial, planning or hacking, creator or adapter, analytic or intuitive … Or instead, how to embrace both, like the world’s largest white company Haier, which uses a “rendanheyi” business model, built on thousands of micro-businesses within one organisation, entrepreneurial and focused?

7. Tomorrow v today … tactical or strategic, incremental or transformational, safety or risk, boldness or parity, tangible or intangible, sales revenue or future profits … Or instead, how to drive radical change whilst delivering everyday, like the “today tomorrow” model embraced by Jeff Bezos in driving 25 years of relentless growth?

The biggest strategic challenge for marketers and their brands today, is to resolve these paradoxes, to align the opposing forces or apparent contradictions. The biggest opportunity for leaders is to find ways to achieve both – which means reframing the context, and rethinking solutions. Third ways, new ways, better ways.

Increasingly it is new technologies that enable these new ways.

Take blockchain, for example, offering the ability to “democratise” markets and brands, through local engagement and decision making. Or 3d printing, through mass customised production on demand. Or neuroprosthetics, enabling artificial limbs to work as well as real body parts. Or AI-based scanners and trackers making more accurate and predictive medical diagnosis.

The applications of technology can redefine our possibilities, and our choices.

Woman and machine: David Hansen’s humanoid robot Sophia became a Saudi citizen.

What’s happening now?

Conceptual thinking, and cool start-ups are great. But what is the reality for most of us?

I spend much of my time travelling, advising and inspiring business people around the world through projects, workshops and keynote events. I get to meet the most fascinating companies and innovators. Some are big famous corporates like P&G, or luxury icons like Cartier, or cool brands like Red Bull, but others are smaller, more niche and more intriguing companies. I usually learn more from the latter.

Some of the people and places I have been most inspired by personally over the last year have included:

• Barcelona. Whilst the Catalans fought over their future, the city was the destination for many of the world’s top beauty brands. Coty has combined its French heritage with P&G’s global brand portfolio to create a new force, rethinking everything in beauty, from brands to business models.
• Chicago. Driving north from O’Hare airport, along the shore of Lake Michigan, I was amazed by the number of healthcare companies, big and small. Atos Medical are a great example of the shift to innovative care solutions, service more than product, with direct patient relationships.
• Dubai. Innovation is everywhere, preparing for World Expo 2020, and realising that a nation needs to do more than sell oil, and attract tourists. Emirates is now twice as big as any other airline, focusing on being a hub not a destination, and the Museum of the Future showcases where next.
• Hamburg. Germany used to be the industrial powerhouse of Europe, but the engineering mindset that loves quality and precision is finding it hard to innovate and change in today’s world. BASF to Bayer, BMW to Bosch struggle to keep pace with a new generation of agile global players.
• Hong Kong. David Hansen claims that he brings robots to life. His human-like, smiling and joking, creation called Sophie became the world’s first robot citizen during the launch of Neom, Saudi Arabia’s $500bn future metropolis, human and robotic, 33 times larger than New York City.
• Guayaquil. The largest city in Ecuador is a hub of social innovation. Mashpi Lodge is a great example of responsible tourism, with sky bikes through the Andean cloud forest, or Nevada Roses with its closed-loop ecosystem, and the most amazing organic fair-trade chocolate by Pacari.
• Odense. Denmark’s third largest city has reinvented itself, from remote land of HC Andersen’s children’s storytelling to Europe’s leading robotics hub. The city itself is being rebuilt as a smart, social metropolis, and has just attracted Facebook (and Thinkers50) to create a base here.
• Pretoria. MMI is a merger of South Africa’s two largest insurance companies, Metropolitan and Momentum, bringing together very different organisational cultures and operating models. They are now focused on growth, and whilst the RSA economy is weak, Africa is growing rapidly.
• Zurich. Iron deficiency is the world’s most common health condition, and particularly debilitates women. Working with a fantastic innovator in new treatments, Vifor Pharma, we were inspired by the Lucky Iron Fish Project in Vietnam – finding simple, human solutions to complex problems.

What I take from these experiences is that the sensationalist phrase I started with – more change in the next 10 years, than last 250 – is very real, and happening right now. Across every sector, in emerging and developed markets, digital and analogue, companies big and small are shaking up our world.

They embrace the new technologies in smart ways, they focus on ways to make life better, and they are driven by leaders with the courage and foresight to look beyond today’s priorities and paradigms, to shape the future in their own visions.

Millennial marketing: Supreme, in collaboration with brands like Louis Vuitton.

What will you do next?

So what will you do in the year ahead? How will you embrace the trends, big and small, but in ways that also address the new context and conflicts? Will you be the next Bitcoin or Brewdog? Here are my 18 provocative yet practical concepts that I believe will be crucial to your strategies and actions, brands and business models, to drive innovation and growth in the year ahead:

1. Make digital and physical work together … In 2018, the real world fights back. Don’t see them separately. Digital is the enabler of more human experiences – more personal and sensory, more immersive and collaborative. Images, touch and voice are no longer bound by a screen, and can be dispersed more physically – creating more convenience and support where it matters most. Airbnb is far more than a booking engine, but a way to explore new places and feel you belong there.

2. Rebuild trust with transparency … In 2018, it’s hard to know what is genuine, where things come from, and who to trust. Rachel Botsman’s new book Who Can You Trust? explores how technology together, but might drive us apart. Blockchain is one potential way of resolving the crisis, an example being FollowMyVote which allows secure, anonymous voting. In embracing such new approaches, brands will need to move from touch points to trust points.

3. Engage customers in their context … in 2018, stop thinking that you are the centre of the world, instead engage customers in their context, more relevant and more valuable. Austrian plastics innovator Greiner stopped talking about yogurt pots, and instead how to help customers like Nestle to innovate with more healthy foods on the go. The best places to sell downloadable music? In the gym, where most people listen to it.

4. Embrace automation and algorithms … In 2018, its time to make big data work for you. Marketing is ever more personal and predictive. Netflix and Spotify have transformed what we watch and listen to, through their algorithmic recommendations. Finery tracks your clothes purchases to become you “wardrobe operating system”, whilst Digit allows you to outsource your finances, ensuring you can the best return on investments or spare cash.

5. Focus on the points of influence … In 2018, the point of sale will finally decline in importance, challenging sales people everywhere to rethink. People are inspired and influenced by each other – their ideas and experiences – rather than celebrities or salespeople. Community-based platforms like Glossier become powerful, building an active community through relevant content and collaboration – a beauty brand in itself, as well as new type of channel for other relevant brands.

6. Become the thought leader … in 2018, ideas will matter more. Fast-emerging technologies need new thinking. Customers need insights and inspiration about what to do, rather than just products and services to implement. They want new perspective and next practices, to stimulate their thinking, and to do better. Creative ideas, research projects, white papers, education, case studies. These are far better ways to assert your competitive advantage, and to engage customers more deeply.

7. Create big brand moments … in 2018, brands become participative. Nike’s Sub 2 initiative caught the imagination of sports enthusiasts around the globe. Could a human break 2 hours for the marathon? The debate climaxed in Monza with a perfectly-staged event, that resulted in Eliud Kipchoge running 3 mins faster than anyone in history (but 35 seconds adrift of his target). Millions watched and cheered him through a Twitter livestream, and later bought his Zoom Fly shoes.

8. Solve the problem, don’t just sell the product … in 2018, its time to help people do more. For too long, we’ve been eager to make the sale, and maybe offer a little “after sales” support. For customers, this is where their value begins. So the best brands, are all about helping people to use the products better, to achieve what they want to do. This might be through DIY workshops to help people use their new tools, or coaching clinics to help people run faster in their new kit.

9. Think communities not buyers… In 2018, business will finally realise that consumers want to engage with each other, rather than brands. Get over your obsession for relationships. Instead enable customers to connect with others like themselves – engaging, sharing, creating. With shared purpose they gain a voice, and become a movement. Rapha, with its Cycle Clubs full of lycra-clad cycling enthusiasts drinking coffee, as well as buying the premium clothing, is a great example.

Beyond the sale: Rapha’s cycle clubs engage people in their passions.

10.   Reinvent your business model … in 2018, business models are ripe for innovation. Rethinking how your business works is more urgent, and more possible. Engaging partners to do what you do better, maybe share the risk and reward. Developing new revenue streams by charging for additional services, or maybe a subscription model. Loftium created a fabulous new model for first time home buyers, paying the upfront deposit in return for a share of ongoing spare bedroom Airbnb earnings.

11.   Innovate for people and profit … in 2018, social businesses will grow rapidly. Solving a real problem in society, and making money, is a great motivator for innovation. Consumers will engage more deeply with brands that demonstrate a conscience. Solben is a great example, a bio-energy company founded 8 years ago by 16 year-old Mexican entrepreneur Daniel Gomez Iniguez, and now the largest in Latin America. Tesla, now with a higher market cap than Ford, builds on this too.

12.   Don’t be afraid of the digital mesh … in 2018, digital technologies fuse together. People, devices, content and services. AI is the glue that connects it all in relevant, dynamic and autonomous ways. Platforms enable this fusion, the technology becoming invisible, whilst the applications are multiplied. Alibaba’s City Brain project is about a connected, intelligent approach to smoothing traffic, encouraging shopping and reducing crime in Chinese cities.

13.   Make the network multipliers work for you … in 2018, networks grow exponentially in value. Each new participant adding many more connections. Social networks, distribution networks, franchises and communities are all networks. The secret is to make their connectivity become more valuable – the content shared between people, the benefits of omnichannel in a multi-locational brand. Don’t see your networks as a passive database, but as active participation.

14.   Intelligent personalisation is the norm … in 2018, customisation used is no longer a luxury, it is expected. But with intelligent processes and 3d printing, anything can be created instantly, and on demand. Adidas Speedfactory has transformed demand for designer trainers, a completely new AI-based product produces, whilst Local Motors will co-create the car of your dreams within 28 days, and Habit is a DNA diagnostic-based nutrition plan created just for you.

15.   Connect with brand bots … in 2018, Amazon’s Alexa or Tencent’s Xinowei have become our new automated shopping friends, creating a new “their place” between digital and physical retail. But this also threatens the influence of brands, as machines make choices, often biased by owners. Domino’s teamed up with Alexa to make pizza ordering fast, fun and friendly, whilst Sephora created its own chatbot, Kik, to help beauty consumers choose the right products, and to use them better too.

16.   Immerse yourself in a fantasy world … in 2018, dreams can become reality. Virtual reality (VR) and reality have combined as augmented reality (AR) enabling digital technologies to enhance physical experiences. But this requires imagination too, bringing interactive games or fictional stories to life. Pokemon Go was a fad, but also a tipping point in game design. Game of Thrones could be your next vacation, or just stay at Disney’s new Star Wars Hotel.

17.   Be human, quirky and surprising … in 2018, people want to smile more. Cut through the automation and sameness of convergent innovation, to do something different. Amazon’s Treasure Trucks are a fun way to take single-item discounting to local communities, announced on social media and the arriving “with the ringing bells of the old ice-cream van” to create a sense of local carnival, and taking time to meet, talk and listen to customers.

18.   Envision the future, and deliver today … in 2018, the old strategy process doesn’t work. 10, 5 or 3 year planning frames are too inflexible. Instead we need roadmaps to the future which give us direction, enabled by smart choices, but we also need to adapt and evolve with constant change. Scott Anthony’s book Dual Transformation is a great manual, Facebook rethinks every 6 months, and Google redefines strategy as growth hacking. By seeing a better future, you will deliver better today.

The best marketers have the courage to shape the future, rather than just live by the norms of today … to think bigger and smarter … to rethink, refocus and reinvent.

The best opportunities for brands – to find new growth, to engage customers more deeply, to stand out from the crowd, to improve their profitability – are found by seizing the opportunities of changing markets. The best way to seize these changes is by innovating – not just innovating the product, or even the business itself – but by innovating the market.

In the old world we accepted markets as a given – the status quo – and competed within them, with slightly different products and services, or most usually by competing on price.

Most new products are quickly imitated, leading to declining margins and commoditisation. Most companies now recognise that this is no longer a route to long-term success in a rapidly changing world.

Marketers need more courage. Opportunities are limitless, competition is intense and ideas need to be bigger. Judgement is the hardest part – making the right decisions, for today and tomorrow. Making better choices that embrace the new context, resolve the apparent tensions, and propel on our exciting journey.