Highlights and insights from Navigate: Now and Next 2026 England. Marketing for an AI mediated future. The discussions centred on how AI is changing the customer journey itself, from AI discoverability and the rise of the B2A era to the commercial cost of overlooking multicultural audiences and the breakdown of the brand versus performance divide.

Heritage brands face a unique challenge: balancing innovation with the authenticity and trust that have been built over decades. This article explores how established brands can evolve, remain relevant, and thrive in an increasingly AI-driven and fast-changing world.

We are delighted to announce the shortlist for The Marketing Society 41 Global Awards. Celebrating marketing driving growth.