According to recent research, British-based brands are in crisis and being outperformed on the local and global stage.

Carole Layzell, Senior, Director of Customer Transformation at Salesforce, shares three inspiring stories of how she’s empowered teams to win in 30 years of leading...

Read the review from Jaimie Anderson, Whyte & Mackay on Future Leaders with Rod Gillies.

At our recent Digital Day, our CEO Sophie spoke with Damon Reeve, CEO of The Ozone Project.

Returning for a session with our Singapore members, The Value Engineers' Giles Lury and Katy Mousinho discuss insight from their new book, Wonder Women.

For many brands, personalisation of their customer interactions is now a big focus and adapting this to customer experience (CX) has become crucial for their success.