Claire is a co-founder of Banyan Tree Hotels and resorts, a leading developer and manager of premium resorts, urban hotels and destination spas around the world. She pioneered the group’s retail business in 1996 and has since overseen the launch of more than 60 retail outlets worldwide.
As part of Banyan Tree’s strategic focus on human capital development, Ms. Chiang assumed two new roles in 2010 - chairperson for China Business Development, where she primarily focuses on the acquisition of new management contracts, and chairperson of the Human Capital Development Task Force, where she guides key strategic issues in organisational and human capital capability.
Ms. Chiang is also the chairperson of Banyan Tree Global Foundation which was established in early 2009 by Banyan Tree Holdings. Her role involves directing and guiding the evolving process of the group’s commitment to corporate social responsibility and its mission to 'Embrace the Environment, Empower the People.'